Total Pageviews

Sunday, October 20, 2024

Moving the Needle When Participating In a Learning Event

 




 

 

 

 


What is your goal when you attend a company-sponsored leadership training, conference, seminar, or webinar?

Is it a life-changing idea or insight, or something else?

I have experienced the big aha-moments in all those settings, and that is wonderful. But that is a high bar.

I’ve also heard people be a bit cynical after and even before a session saying things like “I knew most of that material,” or “there wasn’t much new here.”

Light-bulb moments are wonderful. But attending learning events focused only on the big, new ideas will keep you from getting the most from those opportunities.

Focus on moving the needle. Learning and growing by 1%.

Going from 0-60 is great but moving the needle from 40 to 45 and creating a new average or base line is more realistic and can have a huge impact on your long-term performance and success.

The big insight is a bonus, but moving the needle to a new level – even if the change is small – can change everything.

Look for the little gains. When you look for them, you are more likely to find them – and added together, they will change everything for the better.  Small differences accumulate into significant competitive advantages.

Whether during a leadership training class or just going through your workday – look for ways to move the needle today.

Check out a related post: Experimentation is Vital for Leadership Excellence. ( 5 min read)

Stay curious, stay hungry,


Peter Mclees, Leadership Coach, Trainer and Performance Consultant
SMART DEVELOPMENT

 

Take the Next Step...
Interested in learning how to develop your organization's leadership capability, culture, and employee engagement? We begin with a collaborative discovery process identifying your unique needs and business issues. To request an interview with Peter Mclees please 

contact: Email: petercmclees@gmail.com  or  Mobile: 323-854-1713

Smart Development has an exceptional track record helping service providers, ports, sales teams, restaurants, stores, distribution centers, food production facilities, wealth management services, facilities and energy management,  real estate services, nonprofits, government agencies and other businesses create a strong culture, leadership bench strength, coaching skills and the teamwork necessary for growth.

Having worked with several companies throughout their growth cycle, we have valuable insights and strategies that would help any late stage startup, small or medium sized company achieve sustained growth and prosperity.

Having worked with several companies throughout their growth cycle, we have valuable insights and strategies that would help any late stage startup, small or medium sized company achieve sustained growth and prosperity.

 


 

Google's Discovery About the Secret to Success at Work

 

 

 

 

 

 

I wrote this title because people will likely read it – we love secrets to success, and if they are surprising, all the better. Depending on your beliefs and experience, this post may be neither. Either way, what I am about to share will make a difference for you professionally and for the organization you serve.

A Washington Post article I read got me thinking about this topic. The article was about what Google  learned about the most important skills they need to succeed as a company. The surprise, at least to Google, was that technical skills weren’t at the top of the list. 

To quote from the article:

"In 2022, Google decided to test its hiring hypothesis by crunching every bit and byte of hiring, firing, and promotion data accumulated since the company’s incorporation in 1998. Project Oxygen shocked everyone by concluding that, among the eight most important qualities of Google’s top employees, STEM (Science, Technology, Engineering & Math) expertise comes in dead last. The seven top characteristics of success at Google are all soft skills: being a good coach; communicating and listening well; possessing insights into others (including others different values and points of view); having empathy toward and being supportive of one’s colleagues; being a good critical thinker and problem solver; and being able to make connections across complex ideas."

This is significant; one of the organizations that most relies on and had until that point focused hiring on the very best technical ability says that those abilities are the 8th most important to their organizations success.

To put it in another way, technical skills are the admission to the game, but winning takes far more than that.

Look at the rest of that list…

Coaching skills
Communicating and listening well.
Possessing insights into others.
Empathy.
Critical thinking and problem solving.
Making connections across complex ideas.

The first four of those are 100% interpersonal and people skills; what the article calls the soft skills. And since businesses (even Google, the technical giant) are made up of people, it makes sense.

The Forest and the Trees
You’ve heard the metaphor of not being able to see the forest for the trees – this situation is informed perfectly by this metaphor. Our organizations want the technical skills, whatever they are: finance, engineering, marketing, sales, operations – name the technical expertise that is important to your organization.  These are the trees.  We must have trees in order to have a forest, but the forest is more than individual trees, it is a living system with all of the trees working together symbiotically for mutual success.

Hiring only for technical competence focuses you on the trees; but your organization is a forest.

It is easier to hire for technical skill – many of these skills are testable, tangible and resumes are filled with testaments to these skills. Easier – but not more effective.

It is harder to seek, suss out and select for the softer skills, like but not inclusive of those on the list above.  But if you want a successful resilient organization you must do the hard work of hiring for soft skills.

[Check out my blog post about how to hire for coachability--one of the most important soft skills. How to Hire People Who Repeatedly Succeed. 5 min read.]

The Message For You Personally
I’ve taken an organization focus so far, but let me make the point personally now.  Organizational success is about people skills, so your personal success must rest on that foundation.  You need to be focused on building your technical or job skills – and while those are important (you need to stay abreast of changes in your field of expertise), they aren't enough – again they simply buy you entrance to the game.

Technical skills get you in the door. Soft skills take you where you want to do. 

I think "soft" skills should be called "essential" skills. They're the deepest human skills. And the hardest to learn.

If you want to play the game at a higher level you must build your essential skills with the level of dedication and focus they deserve.

The Secret?
By now you know the secret.  The secret to success is being able to communicate with, interact with, collaborate with, and influence people.  Time spent investing in learning, improving and practicing the "essential skills" is the best investment you can make in your future success at work and in life.

To your greater success and fulfillment,

Peter Mclees, Leadership Coach, Trainer and Performance Consultant
SMART DEVELOPMENT

Take the Next Step...
Interested in learning how to develop your organization's leadership capability, culture, and employee engagement ? We begin with a collaborative discovery process identifying your unique needs and business issues. To request an interview with Peter Mclees please 

contact: Email: petercmclees@gmail.com  or  Mobile:323-854-1713

Smart Development has an exceptional track record helping energy and facilities management providers, ports, sales teams, restaurants, stores, distribution centers, food production facilities, food distribution companies, wealth management services, real estate services, nonprofits, government agencies and other businesses create a strong culture, leadership bench strength, coaching skills and the teamwork necessary for growth.

Having worked with several companies throughout their growth cycle, we have valuable insights and strategies that would help any late stage startup, small or medium sized company achieve sustained growth and prosperity.



Saturday, October 19, 2024

Why It’s Vital for Leaders to Cultivate Mindful Moments During the Daily "Whirlwind"

 


 

 

 

 


"The little things? The little moments? They aren’t little. " --Jon Kabat-Zinn

Most of us think we are too busy. Probably we are, but also the way we think about the topic matters. When I was in third grade, the minute hand on the large round clock moved incredibly slowly as I awaited the two o’clock dismissal bell. 

Summer vacations seemed to last forever. Now time flies by, and vacations never seem long enough. What happened? There are still the same twenty-four hours in every workday, which means the feeling of “not having enough time” doesn’t align with my objective reality.

What happens is that I am caught in a time-driven, scarcity mentality or tumbling unconsciously from one moment to the next, I become a prisoner of my thoughts. I get trapped in a jail of my own construction. And I don’t even realize that the cell door is not locked. I have only to choose to open it.

Cultivating mindful moments isn’t about adding another task to your already too-long to-do list. It’s a choice—a choice to be alert, to bring your attention to this moment. Multitasking is a myth that only serves to seize our attention and exhaust us. At the end of the day, it is neither enjoyable nor productive. Let’s face it: none of us have that superpower; we can only live one moment at a time.

As a result, we end up addicted to busyness. We confuse slowing down to be mindful with non-productivity and laziness. “No time to waste!” we chide ourselves as we race from one activity to the next. Yet we do it all in a continuous state of partial attention, imagining we’re accomplishing more, when in reality we are living less.

The smartphone, our most constant companion, is a shining example of this mentality. A recent survey of Houston residents found that on any given day, most people interact more with their devices more than they do with other human beings. Half of the people surveyed admitted to using their phones to escape social interaction, and nearly a third said they felt anxious when they didn’t have access to their phones.

Remember when computers were sold to us based on the idea that they would create more leisure and greater human connectivity? I want my money back.

There is a common phenomenon among people newly diagnosed with cancer. Ange Stephens, a longtime therapist to people with life-threatening illness, calls it “a secret gratitude.” After the initial shock subsides, many of her clients quietly express relief. “Now I can say ‘no’ whereas I always felt obliged to say ‘yes,’” they tell her. “Now I can finally rest.”

Do we need to die before we can rest in peace?

Well-being is found when we are present instead of letting our minds wander aimlessly through the hallways of fear, worry and anxiousness. Peace of mind comes when we don’t let the things that matter most get crowded out by the things that matter least.

Cultivating mindful moments is not an indulgence or a vice so much as it is indispensable. Nearly all plants go dormant in winter. Certain mammals hibernate, slowing their metabolism dramatically. All are guided by inner clocks to emerge again in the fullness of time, when conditions are right. This period of rest is crucial to their survival.

We, too, need to heed our instincts and cultivate mindful moments. Living out of touch with the primal rhythms of life takes it toll on us.

Everything we do can be used in the cultivation of mindfulness: driving to work, eating lunch with a coworker, taking a walk, raising our children, being with our beloveds. We can learn to integrate it into every aspect of our everyday lives. But like anything else worthwhile; it takes deliberate practice.

Check out these related posts:  

Busy is A Four-Letter Word

How to Say No When You Can't Say No

How Mindful Listening Can Expand Your Influence As a Leader

Be here now.

To your greater success and well-being,


Peter Mclees, Leadership Coach, Trainer and Performance Consultant
SMART DEVELOPMENT

Take the Next Step...
Interested in learning how to develop your organization's leadership capability, culture, and employee engagement ? We begin with a collaborative discovery process identifying your unique needs and business issues. To request an interview with Peter Mclees or a SMART Development consultant please 

contact: Email: petercmclees@gmail.com  or  Mobile:323-854-1713

Smart Development has an exceptional track record helping service providers, ports, energy storage and facilities management, sales teams, restaurants, stores, distribution centers, food production facilities, wealth management services, real estate services, nonprofits, government agencies and other businesses create a strong culture, leadership bench strength, coaching skills and the teamwork necessary for growth.
 

Sunday, October 13, 2024

Google's Discovery About the Secret to Success at Work

 

 

 

 

 


I wrote this title because people will likely read it – we love secrets to success, and if they are surprising, all the better. Depending on your beliefs and experience, this post may be neither. Either way, what am about to share will make a difference for you professionally and for the organization you serve.

A Washington Post article got me thinking about this topic. The article is about what Google has learned about the most important skills they need. The surprise, at least to Google, was that technical skills weren’t at the top of the list. 

To quote from the article:

"In 2022, Google decided to test its hiring hypothesis by crunching every bit and byte of hiring, firing, and promotion data accumulated since the company’s incorporation in 1998. Project Oxygen shocked everyone by concluding that, among the eight most important qualities of Google’s top employees, STEM (Science, Technology, Engineering & Math) expertise comes in dead last. The seven top characteristics of success at Google are all soft skills: being a good coach; communicating and listening well; possessing insights into others (including others different values and points of view); having empathy toward and being supportive of one’s colleagues; being a good critical thinker and problem solver; and being able to make connections across complex ideas."

This is significant; one of the organizations that most relies on and had until that point focused hiring on the very best technical ability says that those abilities are the 8th most important to their organizations success.

To put it in another way, technical skills are the admission to the game, but winning takes far more than that.

Look at the rest of that list…

Coaching skills
Communicating and listening well.
Possessing insights into others.
Empathy.
Critical thinking and problem solving.
Making connections across complex ideas.

The first four of those are 100% interpersonal and people skills; what the article calls the soft skills. And since businesses (even Google, the technical giant) are made up of people, it makes sense.

The Forest and the Trees
You’ve heard the metaphor of not being able to see the forest for the trees – this situation is informed perfectly by this metaphor. Our organizations want the technical skills, whatever they are: finance, engineering, marketing, operations – name the technical expertise that is important to your organization.  These are the trees.  We must have trees in order to have a forest, but the forest is more than individual trees, it is a living system with all of the trees working together symbiotically for mutual success.

Hiring only for technical competence focuses you on the trees; but your organization is a forest.

It is easier to hire for technical skill – many of these skills are testable, tangible and resumes are filled with testaments to these skills. Easier – but not more effective.

 It is harder to seek, suss out and select for the softer skills, like but not inclusive of those on the list above.  But if you want a successful resilient organization you must do the hard work of hiring for soft skills.

[Check out my blog post about how to hire for coachability--one of the most important soft skills. How to Hire People Who Repeatedly Succeed. 5 min read.]

The Message For You Personally
I’ve taken an organization focus so far, but let me make the point personally now.  Organizational success is about people skills, so your personal success must rest on that foundation.  You need to be focused on building your technical or job skills – and while those are important (you need to stay abreast of changes in your field of expertise), they aren't enough – again they simply buy you entrance to the game.

If you want to play the game at a higher level you must build you interpersonal skills with the level of dedication and focus they deserve.

The Secret?
By now you know the secret.  The secret to success is being able to communicate with, interact with, collaborate with, and influence people.  Time spent investing in learning, improving and practicing those "soft skills" are the best investment you can make in your future success at work and in life.

To your greater success and fulfillment,

Peter Mclees, Leadership Coach, Trainer and Performance Consultant
SMART DEVELOPMENT

Take the Next Step...
Interested in learning how to develop your organization's leadership capability, culture, and employee engagement ? We begin with a collaborative discovery process identifying your unique needs and business issues. To request an interview with Peter Mclees please 

contact: Email: petercmclees@gmail.com  or  Mobile:323-854-1713

Smart Development has an exceptional track record helping service providers, ports, sales teams, restaurants, stores, distribution centers, food production facilities, wealth management services, real estate services, nonprofits, government agencies and other businesses create a strong culture, leadership bench strength, coaching skills and the teamwork necessary for growth.

Having worked with several companies throughout their growth cycle, we have valuable insights and strategies that would help any late stage startup, small or medium sized company achieve sustained growth and prosperity.


Elevate Culture and Performance by Having Better Conversations (The 4 Core Conversation Skills)

 






 

 

 

The quality of your workplace culture, and ultimately business results, depends on the quality of the conversations. The stories about the past, present, and future shape the identity of your organization. From casual conversations to passionate meeting debates, how people engage with each other (or not) is a true indicator of your company culture.

Poor conversations are frustrating, keeping your team stuck in the past.

Better culture and performance starts with better conversations. Teams create better solutions via dialogue. Transform your company culture and improve business results with effective conversations.

Everything your team members do is facilitated through conversations. They envision the future through dialogue. They uncover new possibilities to move the organization forward. Conversations bring culture to life – both what's working and what's not.

Crucial conversations lie all around us – all the time.

Curiosity starts conversations. Conversations spark action. Action drives change.

From coaching to performance reviews to making decisions, conversations are the foundation of effective team collaboration.

Your organization's culture is created and reflected in the conversations people have – and the ones they avoid.  

How to Have More Effective Conversations

Defining moments in the workplace are the result of crucial conversations – they shift our mindsets and behaviors.

Facilitating candid conversations is not easy. It requires courage. You must be able to work with people rather than through people. Take the first step. Listen more than you plan. Reflect, learn, and explore possibilities.

The purpose of conversation is to grow as a team, not to win an argument.

Better conversations are built on the four most important core skills, according to research by The Center for Creative Leadership:

1. Listening to understand: There are multiple levels of information we must tune in to during conversations. Move beyond the facts. Listen to the values at play and understand the other person's perspective.

2. Asking powerful questions: Great questions spark curiosity, opening new paths for more interesting conversations. Open-ended questions drive clarity, promote critical thinking, inspire reflection, and challenge assumptions. Often beginning with 'Why,' 'How,' or 'What do you think about…,' they set the stage to uncover new perspectives.

3. Challenging and supportive: Successful teams embrace cognitive diversity by challenging underlying assumptions. Psychological safety is vital to encourage candid conversations – to challenge the idea, not the person. Providing support is about ensuring that people have been heard. Find the right balance between challenge and support.  

4. Establishing next steps and accountability: Great conversationalists go with the flow – they focus on the journey, not the destination. However, regardless of their relentless curiosity, they always wrap up with concrete next steps. Your team should walk away from a conversation with a shared understanding, clear agreements, and next steps.

Check out a related post: How to Get Clarity, Accountability, and Results In Five Minutes.

Fortunately, the four conversational skills can be developed. You can use them one at a time or together.

Building a strong company culture starts with candid conversations. Which conversations are you avoiding? Which ones harm or nurture your culture?

To your greater success and fulfillment,



Peter Mclees, Leadership Coach, Trainer and Performance Consultant
SMART DEVELOPMENT

 

Take the Next Step...
Interested in learning how to develop your organization's leadership capability, culture, and employee engagement ? We begin with a collaborative discovery process identifying your unique needs and business issues. To request an interview with Peter Mclees please 

contact: Email: petercmclees@gmail.com  or  Mobile:323-854-1713

Smart Development has an exceptional track record helping service providers, ports, sales teams, restaurants, stores, distribution centers, food production facilities, wealth management services, real estate services, nonprofits, government agencies and other businesses create a strong culture, leadership bench strength, coaching skills and the teamwork necessary for growth.

Having worked with several companies throughout their growth cycle, we have valuable insights and strategies that would help any late stage startup, small or medium sized company achieve sustained growth and prosperity.

Sunday, October 6, 2024

Emotional Intelligence and the Fine Art of Failure


 

 

 

 

 

In business literature there’s a lot of emphasis on success, but less on failure. So, I decided to share some thoughts about the fine art of failure with a simple emotional intelligence practice that Dr. Brene Brown calls “holding the rawness of vulnerability in our hearts.” 

Learning how to fail will help you more than almost anything else in life—in the next six months, the next year, the next ten years, for as long as you live.

Failure presents a golden opportunity to practice the emotional intelligence techniques that are taught in the Leadership Academy. I emphasize the word practice because leadership is not a role; it’s a practice. You should know that this is a fierce practice and not [excuse the pun], for the feint of heart. 😀

When we fail—in other words, when things don’t work out the way you want them to—we feel our vulnerability in a raw and powerful way. Our uncomfortable *ego tries to escape from the rawness. 

[*Ego. There are various ways to talk about this word. The definition I like is “that which resists what is.” Ego struggles against reality, against open-endedness and the natural movement of life. It is very uncomfortable with vulnerability and ambiguity, with not being sure how to pin things down.]

 One of the most common methods is to blame our failure on something outside of us. Our relationships don’t work out, so we blame the other person. We don’t get a job, so we blame our potential employers, or society or the state of the economy.

The other common approach is to feel bad ourselves and label ourselves a failure. Either way, we feel there’s something fundamentally wrong with us.

There’s a third way, which is to train ourselves to simply feel what we feel. This is a simple but challenging practice is learning to hold the rawness of vulnerability in our hearts. 

When we’re resisting or trying to escape from “what is” there is usually some kind of physical sign—a tightening or contraction somewhere in the body. When you notice this sign of resistance, see if you can stick with the raw feeling just for a moment, just long enough for your nervous system to start getting used to it.

Master teacher, Trungpa Rinpoche, wrote, “we don’t have the patience to stay with uncomfortable feelings for even three minutes.” When I read that, I thought, “Three minutes! That would be enough to win you some kind of grand prize!” 

For most of us these days, staying with discomfort for even three seconds without checking our device or eating something to distract ourselves from the edgy feelings takes a lot of effort! But whatever the amount of time, the idea is to keep increasing it gradually, at your own pace. Keep allowing yourself to hang in there for just a bit longer.

The ego wants resolution, wants something secure and certain to hold on to. The ego freezes the emotions that are actually fluid, it grasps at what is in motion, it tries to escape the alive nature of everything. As a result, we feel dissatisfied, haunted and threatened. We spend much of our time in a cage created by our own fear of discomfort.

The alternative is to train in holding the rawness of vulnerability in our heart. Through this practice, we can eventually accustom our nervous systems to relaxing with the uncontrollable nature of things.

If we close down to our unpleasant feeling without self-awareness (The first skill of Emotional Intelligence) or curiosity, if we always mask ourselves or try to make our vulnerability go away, out of that space comes addictions of all kinds as well as unproductive leadership behaviors.

On the other hand, if we go beyond blame and other escapes and just hold the space for our vulnerability, we can enter a place where the best part of ourselves comes out. Our bravery, our kindness, our ability to care about and reach out to others—all of our best human qualities –come out of that space.

"Vulnerability is like a connector... it connects you to the rest of the world."                                             ~Phil Stutz 

In addition to the emotional intelligence practice of embracing your vulnerability, here are three more techniques to add to your art of failure toolkit.

1.  Change your vocabulary. Failure isn’t if you do better the next time. In Leaders on Leadership, Warren Bennis interviewed seventy of the nation’s top performers in numerous fields. 

None of them used the word failure to describe their mistakes. Instead, they referred to learning experiences, tuition paid, detours, or opportunities for growth. You may think that’s a small difference, but that small difference can make a big difference. The way you think determines how you act.

2. Learn from your mistakes. Successful restaurateur and celebrity chef Wolfgang Puck said, “I learned more from the one restaurant that didn’t work than from all the ones that were successes.” Isn’t that usually that way it is? We can often learn more from our failures that our successes—when we have the right attitude about the failures. 

When we don’t try to make excuses or blame others we always learn something. Robert Kiyosaki, author of Rich Dad, Poor Dad says, “Sometimes you win and sometimes you learn.” That’s the mark of a great attitude! You don’t lose—you learn.

3. Make failure a gauge for growth. Successful people understand the role failure plays in achievement. That’s true in any endeavor in life. Thomas Edison said, “I’m not discouraged because every wrong attempt discarded is another step forward.” And gold medal- winning gymnast Mary Lou Retton asserted, “Achieving that goal is a good feeling, but to get there you have to also pick yourself up and continue.” 

Whether it’s thousands of experiments that don’t work or thousands of falls from a balance beam, the milestones on the road of success are always failure. The farther you go, the more failures you experience.

We all have tremendous potential and yet we stay closed in a very small, fearful world, based on wanting to avoid the unpleasant things like failure. There is a vast, limitless richness we could experience if we trained our minds to the open-ended, uncertain reality of how things really are.

Check out three related posts:

15 Quotes About Bouncing Back from Failure

The Best Leaders Dare to Be Vulnerable

How to Stretch Outside of Your Comfort Zone (Where the magic happens)

To your greater success and well-being,


Peter Mclees, Leadership Coach, Trainer and Performance Consultant
SMART DEVELOPMENT

Take the Next Step...
Interested in learning how to develop your organization's leadership capability, culture, and employee engagement ? We begin with a collaborative discovery process identifying your unique needs and business issues. To request an interview with Peter Mclees or a SMART Development consultant please 

contact: Email: petercmclees@gmail.com  or  Mobile:323-854-1713

Smart Development has an exceptional track record helping service providers, ports, energy storage and facilities management, sales teams, restaurants, stores, distribution centers, food production facilities, wealth management services, real estate services, nonprofits, government agencies and other businesses create a strong culture, leadership bench strength, coaching skills and the teamwork necessary for growth.