Probe performance issues with these questions

You’ll diagnose and resolve performance problems more quickly by talking directly—and candidly—with your employees.

Get to the bottom of the situation by asking questions on these important topics:

·    Job satisfaction. How satisfied is the employee with his or her job and role in your organization?

·    Purpose. Does the worker feel a sense of purpose in the job and role?

·    Confidence. Does the employee believe in his or her skills and ability?

·    Personal life. Is he or she having any personal problems that may be hurting performance? Probe carefully—you don’t want to invade your employee’s privacy.

·    Commitment. How committed does the employee feel to your organization? What might change that?

·    Training. Does the employee feel he or she has adequate training for the job?

·    Guidance. Does the employee know what to do—what rules and procedures to follow on the job? Does he or she know whom to ask or where to find answers?

·     Goals. Are goals realistic and challenging enough? Does the employee want more responsibility (or less)?

·     Recognition. Is the employee receiving the right amount of recognition and acknowledgement for achievement?

All the success,

PM in the PM