How to Be a Leader Who Personifies 'Grace Under Pressure'

 

GRACE

     

 

 

 

 

There’s no question about it: Leading in today's VUCA (Volatile. Uncertain. Complex. Ambiguous) world can be stressful. The long work hours, the endless flow of information, the competing demands on our attention, the rapid changes and uncertainty they bring—all of these factors and too many others to list can make us feel perpetually overwhelmed and out of control if not managed well.

Yet the conditions that lead to stress are not “bad.” They’re just reality. Every time in history has had its own set of stressors. And if you are a productive person your plate is always going to be full. When the conditions are managed well, they create incredibly fulfilling work. We can be grateful for that while also acknowledging that it’s not easy. But I always like to come back to what Scott Peck said in the Road Less Traveled : “Once we truly know that life is difficult—once we truly understand and accept it—then life is no longer difficult.” 

It’s the leader’s job to deal with the conditions and problems that lead to stress in a way that keeps everyone on track. (Think about it this way: if things always went well we wouldn’t even need leaders!) And middle managers face even more of a challenge because they have to balance the needs (and stress) of their team with the expectations (and stress) of their leaders.

All that said, how we manage ourselves in the middle of the storm is everything. Relationships are defined by how we behave under stress. Difficult, busy times can put strain on relationships, but they can also forge stronger bonds if handled the right way. It all comes down to your ability to show grace under fire. When your team sees you pull things together and navigate them out of a tricky situation, it can be a huge credibility builder. Conversely, when they see you fall apart, it can create a trust deficit that is hard to recover from, even when things settle down. 

How you behave when times are bad truly defines you as a leader and sets the tone for how others manage the situation. If you create a culture where people fall to pieces when things get tough, it will be too stressful for employees (and they will likely leave), productivity will suffer, and all this ultimately will make your job harder.

A few tips for managing yourself with grace under pressure:

Ø  Eliminate as much stress as you can by being a well-run organization. Work to create a best odds environment for eliminating problems. Things will go wrong from time to time. You can’t control everything. However, there are lots of things you can control. Make sure you have good processes and procedures in place for eliminating avoidable headaches.

Plan for SNAFUS by learning from mistakes and fixing the culprits.

 

Ø  Identify stress points and think critically about who they impact. What is causing increased workloads? Use this evaluation to decide where to delegate work, and identify team members who might need additional support. (Don’t lower expectations. This will only breed excuses and erode performance over time.)

 

Ø  Learn to say no (or not yet) to some requests. This way you don’t have to scurry around trying to do them and then later explain why you didn’t get them done.

 

Ø  Learn to prioritize better (and teach others to as well.) Everyone is busy and they should be. Just use a prioritized list to work in a sensible order (evaluating daily what is most important). Often we try to close out small tasks to make room for bigger ones, when what we should be doing is prioritizing our to-do list and staying focused on the things that really matter. Just “getting things done” may feel good in the moment but what really matters is getting the big things done.

 

Ø  Simplify when things get stressful. Bring order and clear thinking to chaotic situations. Keep an eye on what really matters, and what can be cut away. A good leader can make a potentially crushing workload feel manageable. By taking a cool and methodical approach, you can make a huge difference in helping others stay focused and productive and keep their stress reactions in check.

 

Ø  Create a culture of focus and calm. Be sensitive to the messages you’re sending out. Model focus and calmness when things are chaotic. You teach your employees how to behave based on how you behave. The things leaders do, both positive and negative, get mirrored. And research shows that the ripple effect of negative emotions is considerably more intense than that of positive emotions. If employees see you panicking, they are likely to panic. If they see you staying calm and focused on solutions, they will mimic this behavior as well.

Also, try not to show physical signs of stress. Wringing your hands and pacing around anxiously will not make things better. In fact, it will likely make your employees worried and stressed out, negatively impacting their performance.

Ø  Don’t blow things out of proportion. Do everything you can to keep a level head. Sometimes, our tempers flare when things are stressful. Try to avoid letting little things turn into big problems. When leaders lose their cool, problems only escalate. People get upset and their productivity plummets. Plus, explosions can cause long-term damage and tank a leader’s credibility. In the end, all of this means more time fixing avoidable problems.

 

Ø  Be careful about the words you use and the stories you tell. Avoid using words like “slammed” or “overwhelmed.” There is nothing wrong with stating that you are busy, but how you talk about being busy and carry yourself impacts others. It has a ripple effect. Just because you are stressed doesn’t mean everyone else has to be. Don’t bring your stress to the people.

 

Ø  Keep the past in its place. Leaders can generate lot of stress for themselves and others by rehashing mistakes and misses. Yes, frame these mistakes as learning experiences but don’t keep talking about them over and over and telling the story. It just becomes gossip at that point. Instead of focusing on past challenges, look for what’s right and constantly celebrate bright spots. This shifts the focus inside the organization.

 

Ø  Don’t pretend to be fearless. A common mistake leaders make is to pretend that everything is fine when it clearly isn’t. Sometimes acknowledging that a situation or negative circumstances real, and possibly even scary, is the best way to build trust with your team and get them to focus on solving the problem. This is not the same thing as getting bent out of shape. You can be honest and calm at the same time.

 

Ø  Put some ground rules in place to help others manage stress. Busy, stressful times are when you need cooperation and engagement the most. Yet it’s during these times that tension builds, emotions run hot, and people explode or otherwise behave badly. Recognize this and put a plan into place to help people deal with frustrations and conflict in a way that won’t harm the team’s ability to perform.

 

For example, you might ask everyone to be mindful of their tone when communicating while under pressure. You might also ask others to jump in and help when they see a coworker getting overwhelmed. As a leader, you not only need to manage your own stress but also help others manage theirs as well. 

 

Ø  Practice a few tactics for calming yourself down and teach others to do the same. If you feel yourself starting to get overwhelmed by stress, here are a few ways you can calm yourself down quickly:

 

§  Manage your body. Don’t let it control you.

§  Walk away. Take a 20-minute break. Sometimes you have to do this.

 

§  Go for a walk. Physical activity is a great stress reliever. It can help you calm your mind and get some much-needed clarity around what needs to happen next. Little breaks like this are a great opportunity to plug in your headphones and listen to a quick song or audio file that might help relax you. Even better if you can get outside, even for just a moment. Most of the time, a little natural sunlight can make a big difference in our mood.

 

§  Open up your body and take a few deep breaths. Put your shoulders back, head up, and stand tall. Try to intentionally quiet your mind.

 

This is a technique professional athletes have known and used for years to manage stress before a big game. Opening up the body allows for better blood flow, and deep breathing puts more oxygen in the blood and can help minimize the impact of cortisol (the stress hormone).

 

§  Count backward from 10. Do it twice if you have to. Shifting your focus from the problem at hand to a relatively simple task can help you come back to your work with a fresh set of eyes. It also helps your brain reset and refocus.

 

Moving the focus away from your problem and onto an abstract thought, even one as simple as counting from 10, will also help you calm down, and control your emotional response. It forces you to use a different part of the brain. 

Ø  Create a best odds plan for staying healthy. This gives you the stamina you need—both physical and mental—to cope with stress and keep going. Sleep well, eat well, stay hydrated, and generally take good care of your body so you’ll be in tip-top shape mentally. This requires discipline and planning, but health and well-being are too important to leave to chance. 

Good habits fall to the wayside during busy times. You may be tempted to skip lunch because you’re too busy to eat or you stayed up till 1 a.m. working. Remind yourself that this is counterproductive. You can’t perform if you are sleep-deprived and sugar-crashing because you didn’t take time to pack a nutritious lunch and ate from the vending machine instead. If you aren’t healthy you won’t be able to cope when tress levels kick into overdrive.

Ø  Practice elevating your resiliency. Learn to reset. Setbacks will happen. Leaders must be able to bounce back quickly and continue to move forward even when things appear to be falling apart. Resiliency is essential as leaders need to have the mental wherewithal to offer support and continue to direct their teams.

 

Being resilient comes from having good coping skills, supportive environments with a lot of psychological safety, a strong sense of optimism, grit, and having the mental and physical stamina to sustain and move through stressful situations. Work on all of these factors but also know that resiliency also comes with growth.

As with everything else, experience counts. The more seasoned leaders may be better at handling stress  because they have had so many years to learn to cope. They’ve seen what can happen when they don’t handle stress well and they are more motivated to change. 

If you are a new leader (Or a seasoned leader who's stressed), know that this is a skill you build just like everything else. Use the tools and tactics discussed earlier and know that it gets easier every day if you make the effort to practice.

As Paul Harvey once said, “In times like these it is helpful to remember that there have always been times like these.”

To your greater success and fulfillment,

 

Peter Mclees, Leadership Coach, Trainer and Performance Consultant
SMART DEVELOPMENT

 

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