Maybe you can articulate a forward-thinking vision that wins over your customers and shareholders, but if you struggle with internal communication, you won’t get very far motivating your workforce to bring that vision to life. The key to getting your message across is understanding what’s important to your workforce.
Take this quiz to identify gaps that you’ll need to fill in order to communicate effectively:
· Do employees feel you care about them as individuals? Get to know their career ambitions, outside interests, and personal history to show you don’t think of them as cogs in a great machine. Let them know you want to see them achieve their personal goals, not just company objectives.
· Are you part of the team? Employees shouldn’t feel that they’re held to a higher standard of behavior and performance than their managers. Set the right example, and pitch in to help as necessary to show that your commitment is just as strong as theirs.
· Do you communicate respect? Consider your employees’ feelings when you speak to them, write emails, or otherwise communicate with your workforce. Take their ideas and opinions seriously—don’t belittle them or act as if you’re the only person capable of understanding priorities.
· Do you give effective feedback? Your goal when giving feedback should always be to help employees improve their performance. Explain how feedback benefits them, and don’t give the impression that you’re just reminding them that you’re the boss.
· Does your behavior support a positive goal? You won’t win the trust and support of your people with constant criticism or micro-management. Consider every action you take in the context of your desire to improve performance, the workplace, and your organization’s goals.
All the success!
PM in the AM
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