They hide in the shadows by the break room (Or in the Teams chat), blaming their team for problems in the department. Their long presence
reminds everyone that the work culture isn’t great. These people are every company’s
nightmare. They claim to “own” the culture, but really, they take pride in
making things worse.
They complain every day about broken promises, unfair pay,
unappreciated work, lazy team members, and company nonsense. Their constant
negativity slowly crushes the team’s spirit. Whenever a new person joins, they
share their own “truth” about how things really work. High hopes and
enthusiastic energy is sucked from the new employee until their well is dry.
v “Don’t work too
hard or they’ll just give you more.”
v “No one gets
held accountable.”
v “We’ve seen it
all before; nothing changes.”
v “Management
doesn’t care.”
v “Everyone quits
after a year.”
v “Good help is
impossible to find.”
v “Employees have
it too easy.”
But these people stick around, draining energy from managers who
have to deal with them. They’re called the Vampires of No Accountability
(VONA)—the keepers of a negative workplace.
How Do You Release These Culture Killers?
First, you must spot them. Listen to how people talk. Who complains
every day, does the bare minimum, and takes up most of your time with problems?
Which managers blame their team for poor results instead of looking at
themselves?
Most leaders know exactly who these people are. The hard part is
figuring out what to do next. VONAs know how to behave just well enough not to
get in trouble. They create such a toxic environment that most managers avoid
dealing with them. But your work culture will never improve until they’re “released
to other opportunities.”
That’s right—gone.
VONAs can’t be fixed. They don’t reflect on themselves or care about
others. Words like “motivation” and “empathy” mean nothing to them.
They don’t want to leave, though. Why? Because their VONA role means
they don’t have to be accountable. They can do the least amount of work and
blame others for any failures.
They have endless excuses for not doing their job or helping out.
They claim they’re “too busy” or “overworked.” Whatever you ask is always
“impossible,” “stupid,” or “unfair.”
What Should You Do?
Ignore them. If you stop giving attention to their complaints, you
take away their power. If no one listens to their constant negativity or stops
to “fix” their problems, what will they do?
Complaining keeps them going. It justifies their poor performance.
Instead, focus your energy on team members who try hard and want to improve.
Look for people who care about the team, have ideas for making
things better, and ask helpful questions. Encourage them to work together to
solve problems. Invite the VONAs to join in, but don’t beg or plead with them.
Don’t act like you need them for the team to succeed.
The most important thing to remember is that motivation starts with
each employee. Managers can support and encourage growth, but employees must
choose to be involved.
Effective leaders inspire enthusiasm and keep it alive every day.
They also know that letting toxic people stay is a huge mistake. Teams would
rather be short-handed than deal with a toxic coworker.
According to the Harvard Business Review, being close to a toxic
employee makes others more likely to act the same way, but things get better
quickly if you put some distance between them and the team. Try moving desks,
reassigning projects, having fewer big meetings, or encouraging remote work to
help the situation improve.
A 30–60 Day Challenge
v Limit time with VONAs: Don’t let them take up more than 30 minutes of your
week. Schedule meetings about complaints at least 7 days out. Don’t drop
everything for their latest issue.
v Set expectations: Listen to their dissatisfaction and acknowledge
their feelings, but suggest solutions or ways to cope. Always act
professionally.
v Identify
unacceptable behavior: Make it clear
what isn’t acceptable. Don’t be afraid to say, “If you’re so unhappy, maybe
this isn’t the right place for you.”
v Focus
on positive employees: Spend 80% of
your coaching time on those who are engaged and cooperative. Let them help
interview new hires based on team values. Dilute the negative influence of the
VONA.
v Document
everything: VONAs might fight back. Set clear
expectations and consequences for not meeting them. (See Accountability Dial:
The Boundary and The Limit.)
v Watch
for change: When VONAs leave, notice how the team
mood and engagement improve. Don’t rush to fill the spot—wait for the right
fit.
v Celebrate small wins: Losing one toxic employee can make a huge
difference. Enjoy the lighter, happier workplace.
v Take
care of yourself: Dealing with
VONAs is tiring. Make time for things that energize you and keep you positive.
Protect Your Team
Keep your team safe from the Vampires of No Accountability, just
like you would protect them from an illness. Reward and recognize the team’s
progress. Don’t let new VONAs join, even for a short time. You have the power
to stop drama and negativity.
Lead your team into a brighter,
healthier workplace.
Check out two related posts:
Personal Responsibility in the Pursuit of Happiness
Six Magic Words for Stopping Blame and Increasing Accountability
To your greater ability to build
a positive, accountable team.
Peter Mclees, Leadership Coach, Trainer and Performance Consultant
SMART DEVELOPMENT
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