The technical skills your employees need are usually based on your organization’s industry and strategy, but when you’re hiring and managing people, you need to look beyond their ability to run the equipment.
Attitude is what separates your star employees from the mediocre ones. Look for, and reinforce, these five traits:
1. Commitment. Your employees (and you, for that matter) should be doing more than just waiting for payday. In interviews and workplace conversations, find out about their interests and values so you can select the right people and steer them toward jobs and goals that feed their sense of commitment to something bigger than profits.
2. Growth. Good employees are confident of their abilities, but not afraid to admit when they don’t know something or to seek out opportunities to learn more. Set the right example by being honest about your mistakes and ready to learn, and reward your people for taking chances and sharpening their skills.
3. Responsibility. Your job is to set your expectations for employees clearly (with their input, as appropriate); your employees’ job is to do what’s necessary to meet those expectations without making excuses or cutting corners. Explain the job’s requirements, make sure the employee understands what you need, and hold workers accountable, rewarding them for success and addressing problems promptly.
4. Motivation. Managers set the stage, but top people motivate themselves to perform. Look for candidates and employees with a history of taking the initiative and exceeding expectations. Recognize their drive, and you’ll spur repeated success in the future.
5. Preparation. Top athletes practice every day, in season and out, so they’re ready to work hard when they’re given the chance. Encourage employees to stay on top of their game, always looking for opportunities to improve. And stay in charge of your own development so your skills don’t grow rusty.
All the success!
PM in the AM
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