Tuesday, July 26, 2016
Sunday, July 24, 2016
P. S. Smart Development Inc. has an exceptional track record helping restaurants, stores, plants, distribution centers, Ports and other businesses create a strong culture, leadership bench strength and the teamwork necessary for growth. Having worked with several companies throughout their growth cycle, we have valuable insights and strategies that would help any late stage startup, small or medium sized company achieve sustained growth and prosperity.
Wednesday, July 20, 2016
- Not getting to the point. You're tempted to share the whole history of your project, but most people want you to cut to the chase (of how your topic affects them).
- Using terms and words that are difficult to understand.
- Assuming people have been paying close attention all along; not providing context.
- Choosing a communication channel because it's convenient for you (email, I'm looking at you), even if it doesn't work for the audience.
- Responding to questions as if the questions are "dumb" or annoying.
Thursday, July 14, 2016
While "raising morale" can seem to be a nebulous goal, many of these other effects are measurable, and directly affect the bottom line.
2. Developing your team.
3. Improving the workplace.
4. Improving communication.
5. Setting measurable goals.
6. Rebuilding confidence.
7. Focusing on talent management.
8. Motivating your people effectively.
Check out the post, "Making More Money By Making Your Employees Happy."
Click here: http://is.gd/U04HMJ
Thursday, July 7, 2016
Listening to the ideas and concerns of employees becomes paramount to effective communication. But listening is only half of the equation. Following the lead of the emerging forms of social media, communication is a participatory game. “It’s a constant conversation,” says Kelly, “and hopefully a very intimate relationship. That’s where our employees get engaged. If they know what’s going on, and they know why we’re doing things, typically they’ll get on board.”
Gary Kelly explains the Southwest Airlines’ mission:
The mission of Southwest Airlines is dedication to the highest quality of customer service.
“That is the highest aspiration that we have. First and foremost, we want to be a great customer service company.”
Delivered with a sense of warmth, friendliness, personal pride and company spirit.
“A lot of customers don’t need the personal interaction, and that’s why Southwest.com is one of the most popular travel sites in the world. But we have to be there for our customers in person when they need us there in person. This is a very straightforward, long-lasting set of words in our mission statement.”
To provide our employees with a stable work environment with an equal opportunity for learning and personal growth, encouraging creativity and innovation, and providing them the same concern, respect and caring attitude that they’re expected to share externally with every customer.
“It’s very clear: We put customers first, but then we really talk about our employees. There’s some tangible evidence as to how we’ve treated our employees over the years. We’ve never had a furlough at Southwest Airlines. We’ve never had a layoff. We’ve never had a pay cut—even after 9/11. We are highly regarded as a company in many different ways: great service, strong financials and 34 years of profitability. But the thing we’re most proud of is that we’ve been able to take care of each other. Those are things I hope will be everlasting at this company because they go hand in hand.”
To your greater success,
Peter Mclees, Principal
P. S. Smart Development Inc. has an exceptional track record helping restaurants, stores, branches, distribution centers, food production facilities, and other businesses create a strong culture, leadership bench strength and the teamwork necessary for growth. Having worked with several companies throughout their growth cycle, we have valuable insights and strategies that would help any late stage startup, small or medium sized company achieve sustained growth and prosperity.