“We are 100% energy.
Make sure your energy is 100% golden!”
Make sure your energy is 100% golden!”
High school students learn in physics class or the football field that we are energy and when we interact with one another we transfer that energy. The question every leader and service professional needs to ask is, “What kind of energy am I transferring to others?”
Store leaders and service professionals will be transferring positive energy, but of course positive energy isn’t the only kind of energy one can transfer.
Do you know supervisors or coworkers who display and spread negative energy? Such people say things like, “you can’t find good help these days.” They moan, my boss passed me over for a promotion. Our customers are so demanding.”
Draining, isn’t it? You want them to hand them your cell phone so you they can call a waaambulance. Do you hear a lot of energy-sucking statements? Are you the one transferring negative energy with put-downs, sarcastic remarks, half-hearted responses or complaints about how life and work sucks?
Control Your Energy
When we are interacting with employees or customers, we must give them the best energy we have. I don’t mean an over-the-top fake and manufactured energy. I mean the positive energy you feel and express when you see a friend, or joyfully hanging out with friends and family (The ones your actually like).
You cannot let a bad day or personal problems control your energy when interacting with employees and customers. What happens to professional athletes who allow a bad mood to fester during game time, who keep their scowl when they should have on their game face? They lose!
Moody leaders and service professionals don’t just fail to transfer positive energy to their employees and customers; they succeed in transferring negative energy that kills engagement.
You cannot let a bad day or personal problems control your energy when interacting with employees and customers. What happens to professional athletes who allow a bad mood to fester during game time, who keep their scowl when they should have on their game face? They lose!
Moody leaders and service professionals don’t just fail to transfer positive energy to their employees and customers; they succeed in transferring negative energy that kills engagement.
If you want to get over bad feelings or get rid of bad energy, start by giving some good energy. You will get that good energy back, and that returned energy will fire up your own.
Have you ever had a bad morning: you cut yourself shaving (the day of a major presentation), the computer freezes up, and spill coffee on your favorite shirt all within an hour of waking up? Then when you finally get in the car and head to the presentation, you see that you have a flat tire. You’re ready to give up on the day as surely as fickle Laker fans.
But then you see or talk to someone with amazing energy, and your bad morning takes a turn for the better. Your day brightens all because of some positive energy you received from a positive person.
Here’s a news flash for you: energy is controllable – it is all about your position and attitude toward circumstances and events.
Set the Thermostat
If you want your employees and customers to be engaged, YOU set the energy thermostat. Before walking into the store and conversing with employees or customers, set your energy thermostat to max!
In our homes, the thermostat determines the temperature in the room, and the thermostat has to balance between the variables of temperature outside and the desired temperature in room.
Be Passionate In our homes, the thermostat determines the temperature in the room, and the thermostat has to balance between the variables of temperature outside and the desired temperature in room.
If we interact with someone whose mood is poor, whose energy is low, then we may begin to feel the same way. The reverse is true as well. Show passion for what you do and who you serve and you transfer that energy and mood.
People follow passionate leaders. They take to heart the words of passionate teachers. They cheer for passionate athletes. And they buy from passionate service providers.
People follow passionate leaders. They take to heart the words of passionate teachers. They cheer for passionate athletes. And they buy from passionate service providers.
“Passion makes all things alive and significant.” --Ralph Waldo Emerson
Lead and serve with passion!
Peter Mclees, MS LMFT
Principal
P.S. Click learn to get happy in 60 seconds or less
Nice post!!! Employee engagement reflects an emotional attachment to one's work in conjunction with commitment to the job - and a consequent willingness to go beyond the call of duty.
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